Quality management

High-quality translations

You want high-quality translations? That’s exactly what we do! We have been professionals in this industry since 1991, delivering outstanding quality at competitive prices. You can rely on our controlled and sophisticated processes, the highest quality standards and maximum IT security. Our quality management is sure to impress you.

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Quality standard

Certified quality for your translations

Your translations are very important to us. That’s why we strictly conform to the globally valid ISO 17100 standard for every translation. This is the international process standard for translation service providers, which replaced the ISO 15038 standard in 2015.

The ISO 17100 standard is an industry-wide set of regulations for translation service providers, which serves to frame a set of standardised processes and quality measures.

ISO 17100 also defines terms fundamental to translation management, creating a universally applicable vocabulary.

With the ISO 17100 standard, customers, service providers and agencies can all rely on a universal protocol.

DIN EN ISO 17100 also defines and standardises IT security and IT infrastructure. The IT infrastructure at intercontact ensures that customer and project data can be edited safely and protected from misuse at all times.


At intercontact, we offer our customers a unique, individual service and we are proud of our team-oriented internal structure. It allows our highly qualified employees to work both as a team and independently to provide our clients with personalised support and advice.

Our goal is to help you complete your language projects by delivering the best possible quality. This is a key part of our 30-year history as a family business.


IT and data security

Translations and data that is always secure

We go one step further to ensure that your data is secure by hosting all data on an encrypted local server. This has many advantages when it comes to data security, as it means we are not reliant on cloud data storage services, which are often headquartered in remote foreign countries and subject to other jurisdictions and data protection regulations.

In addition, intercontact works with an external data centre, which is licensed according to ISO 27001, where back-up copies of all data are stored. This means that even in extreme situations, such as an office fire, your data is protected and secured.

Our IT infrastructure makes sure that our data security and data transfer systems are always up to date.

intercontact customers can count on controlled processes, high quality standards and maximum IT security for all translation and copywriting projects.

Step by step

This is how the intercontact team makes your language project a success

Request

Contact us via e-mail, our website or our customer login.

01

Quote

You will soon receive a fair quote based on the number of words or hours required. In doing so, we will also consider existing elements from previous project and reduce the price accordingly.

02

Order

You approve our quote or task your personal intercontact project manager directly with handling your project.

03

Provision of language services

In consultation with you, our project management team will coordinate the right translators, copywriters and copyeditors for your project, who will quickly start the work process.

04

Quality assurance

Upon completion, the project manager gives your text to an independent person for review in accordance with our two-person rule. Corrections are made and copy is optimised.

05

Finalisation

The project manager takes the project to its final stage. He or she verifies the text, the language variants, layouts, formatting and templates.

06

Delivery

We deliver your text files to you via e-mail, your customer portal or via our automated processes (API, FTP etc.), ready for printing or publication.

07

Final check

If our texts are further edited by your designers or other agencies, send us the print template or access to your staging site etc. to be checked and approved. Depending on the number of language variants, this will be handled across separate platforms.

08

Cooperation

We will be happy to help you

We are available to you in person, over the phone, via e-mail or in an online meeting and we are always happy to hear from you. We are here to discuss any questions you may have about having your copy and documents translated and will be glad to create a personalised quote for you.

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